01Overview
Gloryn Custom ("Gloryn Custom", "we", "us" or "our") provides specialized automotive aesthetics — including ambient lighting, starlight headliners, shooting stars, custom logos, window tint, wraps and detailing — from our locations in Ottawa, Ontario and Montréal, Québec.
This Privacy Policy explains what personal information we collect through our website and our booking process, how we use and safeguard it, and the rights you have under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec's Law 25.
By using our website or submitting a booking request, you agree to the practices described in this policy.
02Information we collect
We only collect the information we need to respond to you and complete your installation.
Information you give us
When you submit our booking request form or contact us directly, we may collect:
- Your name
- Your phone number and email address
- Your vehicle make and model
- Your preferred location, date and the service you're interested in
- Any details you include in your message
Information collected automatically
Like most websites, our host may automatically log basic technical data — such as your IP address, browser type, device information and the pages you visit — to keep the site secure and running well.
03How we use your information
We use your information to:
- Respond to your booking request, questions and messages
- Schedule, confirm and carry out your installation or service
- Provide quotes, warranty support and after-care
- Improve our website, services and customer experience
- Send you occasional updates or offers, where you've asked to hear from us
- Meet our legal, tax and record-keeping obligations
We do not sell your personal information, and we do not use it for purposes unrelated to those above without your consent.
04Sharing & service providers
We keep your information confidential and only share it where necessary to operate our business:
- Service providers who help us run our website, host the site, deliver our booking form and communicate with you
- Professional advisors such as accountants or legal counsel, where required
- Authorities when we are legally required to disclose information
Some of these providers may store or process data outside your province or country. Where that happens, your information may be subject to the laws of those jurisdictions. We work only with providers who are expected to protect your information appropriately.
05Cookies & analytics
Our website uses a minimal amount of technology to function and load quickly. This can include essential cookies and content loaded from trusted third parties — such as web fonts, animation libraries and our embedded Instagram feed — which may set their own cookies or collect limited technical data under their own privacy policies.
You can control or disable cookies through your browser settings. Blocking some cookies may affect how parts of the site display or behave.
06How long we keep it
We keep your personal information only as long as needed for the purpose it was collected — for example, to complete your service, honour your warranty, and satisfy legal or tax requirements. When it's no longer needed, we securely delete or anonymize it.
07How we protect it
We take reasonable physical, technical and organizational measures to protect your information against loss, theft and unauthorized access or disclosure. No method of transmission or storage is completely secure, but we work to safeguard your data and limit access to those who need it.
08Your privacy rights
Under Canadian privacy law, you have the right to:
- Access the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Withdraw your consent or ask us to delete your information, subject to legal limits
- Ask how your information is being used or shared
To exercise any of these rights, contact us using the details below. We'll respond within a reasonable time. If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec.
09Children's privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we'll remove it.
10Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. Significant changes will be reflected here, so we encourage you to review it periodically.
11Contact us
Questions about this policy or how we handle your information? We're happy to help.
